Website Privacy Policy

Your privacy as a visitor to our website is very important to us. At START we have a few fundamental principles that we follow:

  • We don’t ask you for personal information unless we need it.
  • We don’t share your personal information with anyone except to comply with the law – or to ship your book to you!
  • We don’t store personal information on our servers unless required for our services
  • By using our website or services you are agreeing to provide this information, however if you would like to access any or all of the data we have on you, or would like it completely erased for any reason we will be happy to do so per our internal policies.

Website Visitors

START collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. START’s purpose in collecting non-personally identifying information is to better understand where we are generating traffic – people who stutter come from all different backgrounds, so data like this is important to understand how we can get our message out to as many people who need it. We use this data in our reporting to our stakeholders as a way to prove the work we do and the number of people we reach.

Gathering of Personally-Identifying Information

Certain visitors to our websites choose to interact with START in ways that require START to gather personally-identifying information – such as purchasing our book. The amount and type of information that START gathers depends on the nature of the interaction. For example, we ask users who purchase our book for shipping details, so that we might be able to send their book to them. Those who wish to receive START updates via email, we collect their emails. In each case, START collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with START. START does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities – or purchasing our fantastic book!

Aggregated Statistics

START may collect statistics about the behavior of visitors to its websites. However, START does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

START discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on START’s behalf or to provide services available on our website, and (ii) that have agreed not to disclose it to others. Other than to its employees, contractors and affiliated organizations, as described above, START discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when START believes in good faith that disclosure is reasonably necessary to protect the property or rights of START, third parties or the public at large. START takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. You are at all times able to access any information pertaining to yourself, and have the right to request that it be erased so long as it complies with the law.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. START uses cookies to help START identify and track visitors, their usage of START’s website, and their website access preferences. START visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using START’s websites, with the drawback that certain features of START’s websites may not function properly without the aid of cookies.

Facebook Pixel

The Facebook is similar to cookies, with the main difference being that it is Facebook who collects this data. This is important to us as a charity, particularly because there are very few similarities between each person who stutters, so Facebook Pixel’s can make our advertising much easier – enabling us to reach many more people in New Zealand who stutter to help them. If you would not like to be tracked via the Facebook Pixel, your immediate action should be to use Incognito Mode on your browser, however Facebook soon plans to implement an option for users to refuse to be tracked via the Pixel.

Business Transfers

If START, or substantially all of its assets were acquired, or in the unlikely event that START goes out of business or enters bankruptcy, website user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of START may continue to use your personal information as set forth in this website privacy policy. As a registered charity we recognise this is unlikely, but must inform you of the possibility nonetheless.


Comments and other content submitted to Akismet anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Website Privacy Policy Changes

Although most changes are likely to be minor, START may change its Website Privacy Policy from time to time, and in START’s sole discretion. START encourages visitors to frequently check this page for any changes to its Website Privacy Policy. Your continued use of this site after any change in this Website Privacy Policy will constitute your acceptance of such change.

Where We Collect Data

We don’t just collect data on our website, and have many different ways we could have data on you, such as:

  • MailChimp for email communication
  • Our booking system if you are or were a client
  • Our email addresses if you have been in email contact with us
  • The Cloud where we store our files

Countries Your Data Could Be Stored

As far as possible we work with companies and storage within New Zealand, however, our third-party programmes such as MailChimp and Google have their own storage systems which you can read about on their websites.

Your Rights

You have the rights to:

  • Access your own data
  • Rectify or change your own data
  • Have your data completely erased so long as it complies with the law
  • A fuller explanation to the use of your data
  • Suspend or restrict the use of your data
  • Complain to a supervisory authority

If you are concerned or have any questions about how your data is being used or stored by our organisation, please contact us at and we’ll endeavour to get back to you as soon as we can.